FAQ

When will I get delivery?

Standard delivery - within 5 working days (if items are in stock)
 

Can I track my  Delivery?

We can arrange this for you, however we have a return address and proof of postage on all items.

 

How much is delivery?

Standard delivery - £3.00

Fragile delivery  - £3.00

European Delivery - £3.00

International Delivery - Please inquire and we will send a paypal invoice, our worldwide rates are very competitive.

Do you do shows and exhibitions?

Yes follow our Blog and Facebook which will give full details of all the shows we are attending and where we will be placed

 

Why do I have more than one delivery; where are my other items?

We always try to deliver whole orders where possible but sometimes this isn’t possible. If you have ordered a combination of both standard and heavy items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering. If you require further information re. your delivery, please contact our Customer Service team on 07870521130

GIFT VOUCHERS

How can I buy Fulham Fox Gift Voucher?

Not yet but definitely something we intend looking in to.  

PLACING AN ORDER

Do I need to set up an account to place an order online?

You can still place an order online without an account. Having an account just makes it easier for future orders, as your addresses and details will be already be saved, making the ordering process much quicker and easier for you. You can also add items to a wish list.

 

Are my card details secure on your system?

Yes, your card details are completely secure. We do not store any Client Bank details.


Can I order over the phone?

Yes, you can place an order over the phone with our friendly and helpful Customer Service Team on 07870521130

Can I order via text.

Yes, you can place an order Via text with our friendly and helpful Customer Service Team on 07870521130

 

When will my payment card be charged?

If you choose to purchase through PayPal you will be charged for all your items immediately.



PRODUCT INFORMATION

How can I check when a certain product is available?

Our website is constantly updated with current stock availability. You can also check in-store with a member of the team or call our Customer Service Team on 07870521130 or sales@fulhamfox.com